Subject: Tech Support Candidate - Rajendra kumar
From: Rajendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:02:49 -0500

| | Tech Support Test

Name | Rajendra kumar
E-mail | [email-masked]
Phone Number | (91) 7589095797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtual Employee pvt ltd | Chat Support | March-2020 | 22,000
Previous Employer 1 | E Net Systems India pvt ltd | Sales executive | May-2017 | 12,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Check the domain name.
-Check the internet connectivity and speed.
-Try to open the website on different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-First start the Bluetooth of both device.
-Search the Bluetooth device name of the speaker and make pairing with the the phone's Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Having a good productivity of the services or the products and the deep patients make a good customer service or a technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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