Subject: Re: Tech Support Candidate - Tamanna Shakeb
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 06:48:29 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 17:46, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Tamanna Shakeb < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 22 January 2021 at 8:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tamanna Shakeb 

	

	
	
			Tech Support Test 
		
	Name 	Tamanna Shakeb 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9971212444 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cognizant Technology Solutions 	Process Specialist 	05 March 2020 	39000 
Previous Employer 1 	Convergys India Pvt. Ltd 	Escalation Engineer 	01 April 2016 	27000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Generally in given scenario above, there is high a possibility of internet connectivity issue. So our 1st step should be in checking, if internet is available or not. we have to check if device is connected to the internet or not. 
If connection is available then we can simply refresh the page. If not, then restarting the router will fix the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn the bluetooth on your phone and it will start detecting the nearest bluetooth device, the moment you identify it you can pair it and then start enjoying the service. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have experience in resolving customer(UK, US, AUS, NZ) querries over the phone. I am confident, I did it in the past and I can do it again. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4