Subject: FW: Tech Support Candidate - Sahil Soni
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 13:48:24 +0000

First round

From: Sahil Soni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 7:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sahil Soni

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sahil Soni
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9990187373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Rohini Sector 18
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Concentrix Daksh        Operations Representative       3rd December 2020       18,000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: Ask the customer that does he have any other browser?
Step 2: Clear the cookies from the browser settings?
Step 3: If the issue is still not resolved then reset the browser after taking Vincent from the customer and explaining that resetting the browser will delete all the search history, bookmarks and the passwords that he has currently stored on the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1: Get the Bluetooth speaker into pairing mode.
Step 2: Open settings on the mobile phone —> go to Bluetooth settings —> Search for new devices
Step 3: Ince you see the device name in the search tap on the name and pair the device.
What according to you makes you a good candidate for customer service or technical support job? Having a prior experience in dealing with US customers makes it easy for me to understand the issue.
Having a good computer knowledge makes my work easy to troubleshoot the issue customer is facing.
On a scale of 1 - 5 please rate your fluency in spoken English  5