Subject: Re: Tech Support Candidate - Oshin Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 06:41:53 -0700 (MST)

He don't have technical experience 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 17:43, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Oshin Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 23 January 2021 at 8:47 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Oshin Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Oshin Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7982149342 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Near Preet Vihar 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Digital audio workstations. 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	AMAZON DEVELOPMENT CENTRE 	Customer service agent 	31-12-2020 	18600 
Previous Employer 2 	NGO-Kind Beings 	DEO 	15-06-2019 	15400 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I will confirm if the Internet Connection is working by either examining the Router( if nearby) or accessing google.com on other Tab. 
Then, After Internet Status Confirmation i will quickly check and Restart the Tab, Browser window or Itself If Required. 
If I am still not able to access the website then I will check if the website isn't specially blocked Via OS firewall or any other security Program. 
Now, Finally i will try to confirm If the website isn't Down through back end server. 

Alternatively, there are more troubleshooting practices that can be applied too. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First both the device's Bluetooth are needed to be Activated. Then via phone , the bluetooth speaker is searched and is to be selected in the available devices list. Once found both device needs to be connected via same line. 
Also, few speakers needs to verify the device by sending a 4 digit Code , which can be found in the Speaker's User Manual or usually goes as 0000 or 1234. 
On successful connection A sign of bluetooth can seen at the Notification Bar in the Phone( android or I-os). 
	What according to you makes you a good candidate for customer service or technical support job? 	Well i have been always a Gadget lover and been using since childhood. 
Be it troubleshooting on windows PC or Android Phone. 
I have been the so called techie guy of the family. 
Considering My Science Background and Customer service Agent Experience at Amazon Development center for United States Operations. I will be one of the best candidate for this Job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3