Subject: Re: Tech Support Candidate - Dhanish Razdan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 13:41:03 +0000

Try again

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 6:13 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Dhanish Razdan

Busy on another call

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 25 Jan, 2021, at 17:35, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Doubt but do first round and see

From: Dhanish Razdan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 5:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dhanish Razdan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dhanish Razdan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9540218111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        VMLY&R  L1 Support      03-03-2020      48,000
Previous Employer 1     HCL Technologies Ltd.   Senior Analyst  13-Apr-18       33,000
Previous Employer 2     Tech Live Connect       Senior Solution Engineer        06-Aug-16       21,500
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Need to check if the internet is connected or not.
2. Need to check if the URL of the website has been mentioned correctly.
3. Check in other browsers if the website is opening or not.
4. Need to check if we are able to open any other website.
5. Check on other systems as well.
6. Clear cache and cookies of the browser. Also reset the browser.
7. Close the browser.
8.Restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on Bluetooth of the speaker.
2. Go to settings on the mobile phone.
3. Tap the Bluetooth option.
4. Turn on Bluetooth.
5. Pair new device.
6. A list of available devices will appear and select the one which shows Bluetooth speaker's name.
What according to you makes you a good candidate for customer service or technical support job? A person who has the patience to understand the issue. Asking relevant questions to the customer in order to resolve them quickly and efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English  5