Subject: Re: Tech Support Candidate - Adeeb Haider
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 06:40:44 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 17:42, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Adeeb Haider < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 23 January 2021 at 9:34 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Adeeb Haider 

	

	
	
			Tech Support Test 
		
	Name 	Adeeb Haider 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9871164110 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sadar bazar (delhi) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
VoIP 
SQL 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Techblue software 	Application support engineer 	NA 	24000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The troubleshooting steps will depend on the kind of error that I am getting, for instance- 
1)if it's check your connection or try again-then i will check the internet connection. 
2)error code 500(internal server error)-this error can mostly be fixed by refreshing the browser 
3)error code 404(page url not found)-this error comes up when the url entered is incorrect or the page the user is trying to access is no longer available. The user can check the url entered whether it's correct or not. 
4)error code 504(gateway timeout)-thid error is coming because the servers are not able to establish the connection. At the user end i will chec their internet speed and if it's okay i will check their firewall settings if it preventing them to establish the connection. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)open bluetooth either through the pulldown menu in your phone or by opening the mobile bluetooth settings 
2)put the mobile bluetooth on "visible to other devices" 
3)open the speaker's bluetooth for connectivity 
4)in your phone's available bluetooth devices list select the speaker's bluetooth name and the devices will be paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	1)Excellent communication and written skills 
2)Technical knowledge(sql, ireports,ms office) 
3)2 years of experience in UK tech support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5