Subject: Tech Support Candidate - Sandeep Chaudhary Sandeep
From: Sandeep Chaudhary Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:33:33 -0500

| | Tech Support Test

Name | Sandeep Chaudhary Sandeep
E-mail | [email-masked]
Phone Number | (91) 7007757222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ad teams and Skype zoom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DCM INFOTECH LTD | Sr desktop support engineer | Till Now | 18000
Previous Employer 1 | Infocare digital system Pvt Ltd | Field support engineer | 17/apr/2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Chel internet connection then fixed to the site connection after the tried to reconnect the. Working now
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe the notification options then press 5 sec open the bluetooth, then search the  connection and then connection working now speaker

What according to you makes you a good candidate for customer service or technical support job?

Now I'm working on service desk roll and I daily basis troubleshooting the all users problem and queries, all system related issue and handling the all types users problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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