Subject: FW: Content Writer Candidate - Garima Sinha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 13:33:06 +0000

Call for interview

From: Garima Sinha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 11:28 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Content Writer Candidate - Garima Sinha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Content Writer Test

Name    Garima Sinha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8377925153
Where do you currently live (area)      Greater Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TZS Digital     Sr. Content Writer      Currently working       33000
Previous Employer 1     Criesse Communication   Social Media Expert     Dec 2019        40000
Previous Employer 2     TSD Corp        Social Media Expert/Content writer      Nov 2018        35000
Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/ Social Media Customer Service: Everything You Need to Do it Well

Why should you incorporate social media customer support tools into your business plan? It’s simple: People want brands to offer social customer support.

And keeping customers happy is the whole point of offering customer service.

Here are some stats that prove how important it is to offer social media customer service solutions:

1 in 3 social media users would rather have social media customer care services than telephone or email.
75% of people will likely post something positive about your brand if you make meaningful social media connections.
If you give a positive social media customer service experience, 71% of your consumers will likely recommend your brand to others.
Customers will spend 20-40% more if you engage and respond to them through social media.
About 67% of consumers are seeking resolutions for issues through Twitter, Facebook and other social media networks.

A comprehensive social media strategy should feature these 6 key components for customer service:

1. Set up brand monitoring.
2. Determine what types of comments get responses.
3. Build a system to get questions answered quickly.
4. Consider having a dedicated support channel.
5. Have internal best practices for responses.
6. Determine how you will measure and report on your efforts.

Please share links to blogs written by you      https://tzsdigital.com/blog/