Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:20:55 -0500

| | Tech Support Test

Name | Sunil Kumar
E-mail | [email-masked]
Phone Number | (+91) 9643704354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Sangam Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | System integration and infrastructure solutions | System engineer | | 18000
Previous Employer 1 | Sysnet Global technology | Customer support Engineer | Nov 2017 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check internet connection.
Check the lan cable
Restart the browser
Uninstall& install browser
Restart the computer .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the blutooth speaker
On bluetooth in your phone.
The search the device
And connect.

What according to you makes you a good candidate for customer service or technical support job?

Polite way of talking
Be confident

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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