Subject: Tech Support Candidate - Nitika Bisht
From: Nitika Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:19:05 -0500

| | Tech Support Test

Name | Nitika Bisht
E-mail | [email-masked]
Phone Number | (+91) 8860839536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIOSTAR LABS PVT LTD | Front desk executive | December 2020 | 25000
Previous Employer 1 | Akeso hair transplant & cosmetic surgery clinic | Front desk Executive | May 2019 | 13500
Previous Employer 2 | IBT Institute | Back executive | March 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I checked my WiFi connection is working or not after that seen whether wifif connected to my desktop or not. Again try to open website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I open the Bluetooth and the open the Bluetooth of my mobile and then connect.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skill, problem solving, attentative over call.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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