Subject: Tech Support Candidate - Rishabh Rai
From: Rishabh Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:16:38 -0500

| | Tech Support Test

Name | Rishabh Rai
E-mail | [email-masked]
Phone Number | (102201) 9793410294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Netcomm IT solution | System Engineer | 31st August 2020 | 15 K/M
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1 :- Frist check the Internet connection
Step-2 :- Check the browser settings
Step-3 :- Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step -1 :- Go to settings
Step -2 :- Tap the Bluetooth option
Step -3 :- Turn on Bluetooth
Step -4 :- A list of available devices will appear.
Step -5 :- If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step -6 :- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable, and easy to get along with. The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidat
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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