Subject: Tech Support Candidate - Sanjay Shukla Sanjay
From: Sanjay Shukla Sanjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:13:50 -0500

| | Tech Support Test

Name | Sanjay Shukla Sanjay
E-mail | [email-masked]
Phone Number | (91) 6261946476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microvillage communication Pvt Ltd | Technical support | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) We will eathernet cabler or wifi connectivity is proper there.

2) Computer should be in same network domain which is connected through router .

3) should be proper url of website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the speaker automatic which is discoverable device

2) turn on the mobile bluetooth section and visible speaker device model no.

3) Select the request for pairing and accept.

4) Connected successfully and check the bluetooth symbol with battery status at the top of mobile screen

What according to you makes you a good candidate for customer service or technical support job? | 1) To provide complete resolution related to his query . Firstly listen properly after according his query try to fix issue as per process and ask to him for feedback response.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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