Subject: Tech Support Candidate - AMIT KUMAR SINGH
From: AMIT KUMAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:49:54 -0500

| | Tech Support Test

Name | AMIT KUMAR SINGH
E-mail | [email-masked]
Phone Number | (91) 7250049966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Janus engineering Pvt ltd | Network engineer | Till now | 32500
Previous Employer 1 | Iipl | Network engineer | 28/02/2017 | 26400
Previous Employer 2 | Ds infotech pvt ltd | Network engineer | 30/04/2016 | 22900

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I have deleted cookies & temporary file from browser then tracert ndtv.com then try with server IP address directly
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First bluetooth on in mobile then search & connect
What according to you makes you a good candidate for customer service or technical support job? | I have listen customer problem politely then try to my best for solve the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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