Subject: Tech Support Candidate - Ankur Yadav
From: Ankur Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:49:02 -0500

| | Tech Support Test

Name | Ankur Yadav
E-mail | [email-masked]
Phone Number | (91) 7415612717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Business services | Client retentions advisor UK | 03 June 2020 | 30K
Previous Employer 1 | Amazon Development center India Pvt Ltd | Customer support executive | 31 Dec 2019 | 22k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check if the internet connection is working by looking at the network icon.
2) If the network is showing as connected will try to open any other website and see if that is opening up or not.
3) if other website is opening in the same browser I will try to clear the cache and cookies and check.
4) After checking that as well if website is still not opening in that browser I will try to open it using a new browser and see if that works.
5) If there is an error on network icon then I will recheck network cables.
6) If everything will show good there with still an error on network icon I will check and see if there is an issue with the network driver.
7) If everything is fine there then will try to restart my computer and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on bluetooth in the phone.
2) Turn on the speaker.
3) Scan and search for a new device for pairing.
4) once found tap on the device to pair and enter the key if any is needed.
5) Tap on connect and check if the device is showing is connected on the phone.

What according to you makes you a good candidate for customer service or technical support job?

I have required skills and experience for this role. I have almost 2 years of experience working with Amazon as a customer support executive and was responsible for handling cross skilled support which includes chat, call and Email support.

Apart from this I have experience in handling international customers over calls. Along with this I have experience in providing excellent customer experience while working with Tech Mahindra Business services as a client retentions advisor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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