Subject: Tech Support Candidate - Sandeep Choudhary
From: Sandeep Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:46:44 -0500

| | Tech Support Test

Name | Sandeep Choudhary
E-mail | [email-masked]
Phone Number | (91) 9899986763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South extension south dehi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | Samsung India electronics Pvt ltd | Executive | 3/03/2020 | 27000
Previous Employer 2 | Arvato Bertelsmann | Sales executive | 03/03/2013 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  I will see for error code or message details to know what’s the cause of this error.

2. Possible cause can be internet issues, lan cable issues, network breakdown at my point, website down and many more.

3. Identified cause will be shorted as per the required measures.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
Turn on the Bluetooth connection on my phone
Click on search option to find the available Bluetooth devices in the ranged area
Look for the Bluetooth speaker name I want to connect too
Select the desired device and it will be connected, confirmation will be available via notifition on my speaker, welcome message and other methods

What according to you makes you a good candidate for customer service or technical support job? | My knowledge, work experience and technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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