Subject: Re: Tech Support Candidate - Vasu Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 05:42:36 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 17:33, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vasu Arora < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 5:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vasu Arora 

	

	
	
			Tech Support Test 
		
	Name 	Vasu Arora 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9999502995 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Active Directory , SAP, Citrix 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies Ltd. 	Senior Analyst 	Na 	22,500 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	- Check for the error message. 
- Check for the active internet connection 
- Try accessing from different browsers. 
- Try changing the proxy. 
- Add to compatibility view settings. 
- Try changing the source network. 
- Check for the SSL certificates. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and make sure it is in discoverable state. 

Turn on the Bluetooth in your mobile phone. 

Select the speaker from the list of available devices. 

If the device is not listed, restart the speaker and check if it is in pairing state. 

Connect the speaker from mobile phone and input the pairing code. 

Device will be connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I’ve been into the field for past 2 and half years and have been working in the same holding up the said experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5