Subject: FW: Tech Support Candidate - Ayush Chaudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:37:11 +0000

First round

From: Ayush Chaudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 5:58 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ayush Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ayush Chaudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8441899327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Printers
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Girnar Software PVT LTD Business Support Executive      23 March 2020   22000
Previous Employer 1     Live Technician Technical Support Executive     27 January 2019 28000
Previous Employer 2     Teleperformance Indian PVT LTD  Technical Support Executive     28 January      14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I will restart the browser and try to open any other website also if the issue occurs with specific website then might the web server is down for the specfic wesite if none of the website open then I will try to open the website/websites in any other web browser.
2. If still there is problem opening the website then I will check the internet connection and all cable connections for wired internet and wifi connectivity for wireless network and restart the router and computer.
3. If still website doesn't open then I will uninstall and reinstall the browser.
4. If still website doesn't open then I will do a clean boot and reboot the computer in safe mode with networking and then try to open the website.
5. If still there is an issue while opening the website then there might be an issue with OS which requires a repair or reinstall.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth mode on your phone a d speaker.
2. Wait for the speaker device name to appear in the list on the phone.
3. Tap on the device name and enter any pairing pin if required as per user manual.
4. If there is no pin required then the device will be connected.
What according to you makes you a good candidate for customer service or technical support job? I have 4 years of experience professional experience working in customer service industry that too under technical domain, I have trained periodically on new technologies such as latest Operating system and external devices introduced to connect with computers and other peripheral devices, their problem and solutions. I have supported customers throughout the Asia region and US/Canada. I was able to manage a CSAT percentage of more than 90% and received written and verbal appreciations from clients & customers for my support.
On a scale of 1 - 5 please rate your fluency in spoken English  4