Subject: Re: Tech Support Candidate - sanjay Gaur
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:34:35 +0000

Try again

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 January 2021 at 6:36 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - sanjay Gaur

Not Picking

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 22 Jan, 2021, at 17:20, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: sanjay Gaur <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 January 2021 at 4:31 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - sanjay Gaur

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    sanjay Gaur
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8750026912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sector 56 noida, 201301
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Android os
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1     Ienergizer      Senior customer service executive       23 July 2020    23,500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  So, firstly I will check that  website address is correct or not. If it is correct then in second  step I will check my Internet connectivity like my system is connected  to WiFi, Lan network  or not. Thirdly, I will check  what error is showing  on screen. If the website is blocked by some firewall or by browser's settings, so for that  I will modify  its respective  settings. Then I will clear all history,  cookies and cache data  of browser also clear temporary files of c drive. At last, I will troubleshoot my system  for any  network  related  issues like Lan cable  cross check or WiFi settings.
Then i will restart the system if I still facing the same  issue  then there is problem  with  website  like its server is down. So told him to wait for  sometime till  server issue resolves.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First  I will switch  on Bluetooth  on my mobile  phone.
Second, I will turn on Bluetooth  device and blue led light is glowing.
Thirdly in my mobile I will  scan for that  Bluetooth device name  and click on pair after few seconds it will be connected to my mobile phone.
I would  like to inform  you that according  to Android or IOS  versions the settings  may vary and also First  check the Bluetooth  version  of your  mobile phone and the Bluetooth  device compatibility because  in latest  Bluetooth  version  5.0 you can connect faster to your device with low latency and some advanced  features.
What according to you makes you a good candidate for customer service or technical support job? According  to me I think that I have good communication  skills to provide  technical  support  to  customers for their hardware  or software  related  issues and handle  their queries  very effectively.
I also have knowledge  of troubleshooting  of android  mobile  phones of Samsung  brand in ienergizer  company where I have provided  support by voice  and also by remote  support  . I have experience  of 2 years with that.
On a scale of 1 - 5 please rate your fluency in spoken English  4