Subject: Tech Support Candidate - Abhishek Prasad
From: Abhishek Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:33:45 -0500

Tech Support
Test

Name

Abhishek
Prasad

E-mail

[email-masked]

Phone Number

(+91) 9711061824

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Neb Sarai,Maidan Garhi,New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Windows Server 2019,
CCNA

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Twenty Four Secure Services
Pvt Ltd

Branch Coordinator

17 Jun 2020

₹
23,871

Previous Employer 2

IMT-CDL Ghazibad

Admin
Coordinator

30 Sep 2016

₹20,823

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

=>It depends upon the error. I mean if the
error is about connection then I will follow the below mentioned process:-

1. I will check the URL. Whether it is correct or not.

2. If URL is correct then I will check the internet connectivity.

3. If the connectivity is ok, then web page may be down.

=> If the error is releted to proxy then I will go through proxy setting.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Switch on bluetooth speaker.

2. Go to setting on my mobile.

3. Tap the bluetooth option.

4. Turn on bluetooth.

5. A list of available bluetooth device will appear.

6. If the bluetooth speaker I will press the button on speaker that make it
discoverable.

7. Now my mobile's bluetooth will discover the speaker. I wll tape on it. That's
it. Mobile is connected to the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

The positive attitude towards the customer & willingness
to help someone by providing the correc resolution.

On a scale of 1 - 5
please rate your fluency in spoken English

4