Subject: Tech Support Candidate - Ayush Chaudhary
From: Ayush Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:28:56 -0500

Tech Support
Test

Name

Ayush
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 8441899327

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
Printers

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Girnar Software PVT LTD

Business Support
Executive

23 March 2020

22000

Previous Employer 1

Live Technician

Technical
Support Executive

27 January 2019

28000

Previous
Employer 2

Teleperformance Indian PVT LTD

Technical Support
Executive

28 January

14000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will restart the browser and try to
open any other website also if the issue occurs with specific website then might
the web server is down for the specfic wesite if none of the website open then I
will try to open the website/websites in any other web browser.

2. If still there is problem opening the website then I will check the internet
connection and all cable connections for wired internet and wifi connectivity
for wireless network and restart the router and computer.

3. If still website doesn't open then I will uninstall and reinstall the
browser.

4. If still website doesn't open then I will do a clean boot and reboot the
computer in safe mode with networking and then try to open the website.

5. If still there is an issue while opening the website then there might be an
issue with OS which requires a repair or reinstall.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth mode on your phone a d speaker.

2. Wait for the speaker device name to appear in the list on the phone.

3. Tap on the device name and enter any pairing pin if required as per user
manual.

4. If there is no pin required then the device will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I have 4 years of experience professional
experience working in customer service industry that too under technical domain,
I have trained periodically on new technologies such as latest Operating system
and external devices introduced to connect with computers and other peripheral
devices, their problem and solutions. I have supported customers throughout the
Asia region and US/Canada. I was able to manage a CSAT percentage of more than
90% and received written and verbal appreciations from clients & customers
for my support.

On a scale of 1 - 5 please rate your
fluency in spoken English

4