Subject: Tech Support Candidate - ANIL KUMAR
From: ANIL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:23:52 -0500

| | Tech Support Test

Name | ANIL KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8449615372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Custom Barhni Siddharth Nagar UP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforserve. Com Noida | Resident Engineer | 25/01/2021 | 11247/-
Previous Employer 1 | IL&FS Education Technology Lucknow | Distt. Cordinator | 31/03/2017 | 9000/-
Previous Employer 2 | Targus technology Gurgaon | Technical support Engineer | 30/07/2014 | 8000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check internet connectevity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth connect step :-
On speaker bluetooth-
On mobile bluetooth and serch click on serch
device option-
Click on  speaker name  bluetooth
Now  automatically connect speaker in  mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Customer Service and  technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |