Subject: FW: Tech Support Candidate - Tamanna Shakeb
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:16:26 +0000

First round

From: Tamanna Shakeb <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 22 January 2021 at 8:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tamanna Shakeb

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tamanna Shakeb
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9971212444
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant Technology Solutions  Process Specialist      05 March 2020   39000
Previous Employer 1     Convergys India Pvt. Ltd        Escalation Engineer     01 April 2016   27000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Generally in given scenario above, there is high a possibility of internet connectivity issue. So our 1st step should be in checking, if internet is available or not. we have to check if device is connected to the internet or not.
If connection is available then we can simply refresh the page. If not, then restarting the router will fix the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn the bluetooth on your phone and it will start detecting the nearest bluetooth device, the moment you identify it you can pair it and then start enjoying the service.
What according to you makes you a good candidate for customer service or technical support job? Because I have experience in resolving customer(UK, US, AUS, NZ) querries over the phone. I am confident, I did it in the past and I can do it again.
On a scale of 1 - 5 please rate your fluency in spoken English  4