Subject: FW: Tech Support Candidate - Adeeb Haider
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:12:27 +0000

First round

From: Adeeb Haider <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 January 2021 at 9:34 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Adeeb Haider

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Adeeb Haider
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9871164110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sadar bazar (delhi)
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
SQL
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Techblue software       Application support engineer    NA      24000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The troubleshooting steps will depend on the kind of error that I am getting, for instance-
1)if it's check your connection or try again-then i will check the internet connection.
2)error code 500(internal server error)-this error can mostly be fixed by refreshing the browser
3)error code 404(page url not found)-this error comes up when the url entered is incorrect or the page the user is trying to access is no longer available. The user can check the url entered whether it's correct or not.
4)error code 504(gateway timeout)-thid error is coming because the servers are not able to establish the connection. At the user end i will chec their internet speed and if it's okay i will check their firewall settings if it preventing them to establish the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1)open bluetooth either through the pulldown menu in your phone or by opening the mobile bluetooth settings
2)put the mobile bluetooth on "visible to other devices"
3)open the speaker's bluetooth for connectivity
4)in your phone's available bluetooth devices list select the speaker's bluetooth name and the devices will be paired.
What according to you makes you a good candidate for customer service or technical support job? 1)Excellent communication and written skills
2)Technical knowledge(sql, ireports,ms office)
3)2 years of experience in UK tech support
On a scale of 1 - 5 please rate your fluency in spoken English  5