Subject: Re: Tech Support Candidate - Alok Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:06:47 +0000

Try again, drop a message

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 4:52 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Alok Kumar

No response

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 25 Jan, 2021, at 16:34, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Alok Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 23 January 2021 at 12:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Alok Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Alok Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7903867006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Green Park
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Guardian bpo pvt ltd    Team leader     Feb 2020        25000
Previous Employer 1     V care call centers     CCE     November 2016   23000
Previous Employer 2     Home Shop 18    CCE     2015    16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First we will check the internet connectivity .  if its working good then remove the cookies and restart the browser .  if its still not working ,  we will try opening the webaite in other browsers available .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open bluetooth in both the devices . then we will search for the speakers bluetooth name ,  we will click on connect on mobile and if it asks for password ,  then we will enter the password and then device will get connected.
What according to you makes you a good candidate for customer service or technical support job? I have good command on windows OS and well versed with installation of different devices in windows Computer . i also have working knowledge of printers and router installation ,  password recovery tools and MS Excel .  As per my working experience i can handle as much calls as possible with maintaining the AHT .
On a scale of 1 - 5 please rate your fluency in spoken English  4