Subject: FW: Tech Support Candidate - Vasu Arora
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 25 Jan 2021 12:03:49 +0000

First round

From: Vasu Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 25 January 2021 at 5:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vasu Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vasu Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999502995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active Directory , SAP, Citrix
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies Ltd.   Senior Analyst  Na      22,500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  - Check for the error message.
- Check for the active internet connection
- Try accessing from different browsers.
- Try changing the proxy.
- Add to compatibility view settings.
- Try changing the source network.
- Check for the SSL certificates.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the bluetooth speaker and make sure it is in discoverable state.

Turn on the Bluetooth in your mobile phone.

Select the speaker from the list of available devices.

If the device is not listed, restart the speaker and check if it is in pairing state.

Connect the speaker from mobile phone and input the pairing code.

Device will be connected.
What according to you makes you a good candidate for customer service or technical support job? I’ve been into the field for past 2 and half years and have been working in the same holding up the said experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5