Subject: Re: Tech Support Candidate - Alok Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:22:35 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 16:34, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Alok Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 23 January 2021 at 12:48 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Alok Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Alok Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7903867006 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Green Park 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Guardian bpo pvt ltd 	Team leader 	Feb 2020 	25000 
Previous Employer 1 	V care call centers 	CCE 	November 2016 	23000 
Previous Employer 2 	Home Shop 18 	CCE 	2015 	16000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we will check the internet connectivity . if its working good then remove the cookies and restart the browser . if its still not working , we will try opening the webaite in other browsers available . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open bluetooth in both the devices . then we will search for the speakers bluetooth name , we will click on connect on mobile and if it asks for password , then we will enter the password and then device will get connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good command on windows OS and well versed with installation of different devices in windows Computer . i also have working knowledge of printers and router installation , password recovery tools and MS Excel . As per my working experience i can handle as much calls as possible with maintaining the AHT . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4