Subject: Re: Tech Support Candidate - Arpit Upadhyay
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:19:39 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jan, 2021, at 16:29, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Arpit Upadhyay < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 25 January 2021 at 6:29 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arpit Upadhyay 

	

	
	
			Tech Support Test 
		
	Name 	Arpit Upadhyay 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(78276) 12413 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhajanpura 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - advance 
VoIP 
HPE Switches 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies 	Senior Analyst 		35k 
Previous Employer 1 	Iqor India Pvt. Ltd 	Senior Technician 		30k 
Previous Employer 2 	Ragan communications 	Trainer 		25k 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. At first, I will inspect my internet connection through the internet symbol at right hand bottom corner of my computer screen. 
2. If my internet connectivity looks fine then I will isolate if I am facing error with this website only or for all websites. 
3. If there's no internet connectivity then I will check for the physical connections or the wi-fi signals (basis on what sort of connection I am using). 
4. On the basis of isolation of cause I will continue with my troubleshooting. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I will turn on the Bluetooth through settings of my Phone. 
Secondly, I will check for my speaker in list of devices appeared. 
If speaker is not listed there, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it. 
Then I will tap on my speaker's option available in that list and it could ask for pair that speaker with your phone (if you're connecting it first time) 
Once my speaker gets paired, it will be showing connected with my mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 5+ years of experience in customer handling and I have dealt with international customers on different platforms. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5