Subject: Fwd: Tech Support Candidate - Abhilash Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:16:10 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 18:09, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Abhilash Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 8826884632 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Volans informatics private limited 	Customer service executive 	01/01/2021 	33000 
Previous Employer 1 	DCM data system private limited 	Jr.Support Engineer 	15/03/2020 	26756 
Previous Employer 2 	Concentrix Daksh service private limited 	Customer care resprestative 	24/05/2018 	17800 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check Internet Connection and Try on another browser as well identify the error type 
2.Check the link properly 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on the bluetooth speaker 
2.Now turn on the bluetooth from mobile setting. 
3.Find the available device name in the device visible on the list 
4.click on the device with the name of bluetooth speaker and click on connect or pair option 
What according to you makes you a good candidate for customer service or technical support job? 	Have a good exposure of customer service with 4 different countries customers and always gone out of the box to help both business and customers . 
Always showed empathy with customers along with end to end technical support of required to resolve queries of clients or customers . 
On a scale of 1 - 5 please rate your fluency in spoken English 	5