Subject: Fwd: Tech Support Candidate - Vikas Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:14:44 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 20 Jan, 2021, at 21:29, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vikas Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9936825997 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Lucknow 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 	na 	na 	na 
Previous Employer 1 	Concentrix Pvt Ltd 	Technical Associate 2 	07-08-20 	47000 
Previous Employer 2 	The Millennium School 	IT Co Ordinator 	01-04-16 	30000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. cleanup browser 
2. check other bowser 
3. try to open any other website 
4. check proxy settings 
5. restart router & pc 
6. if still have the same issue , check over internet 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open the Settings app. 
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled. 
Select Bluetooth to view the options. 
Select Pair new device to place the Bluetooth device in pairing mode 
What according to you makes you a good candidate for customer service or technical support job? 	The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4