Subject: Fwd: Tech Support Candidate - Karandeep Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:12:30 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 18:42, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Karandeep Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 9999228959 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	raphe mPhibr Pvt Ltd 	Executive IT 	working 	35000 
Previous Employer 1 	Indospirit beverages Pvt Ltd 	Executive IT 	15 March 2020 	22500 
Previous Employer 2 	Alpine Convent School 	IT Incharge 	31 July 2019 	25000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we have to inform our IT support team and we can troubleshoot it as basically on our end, like we can check internet connectivity and reopen our web browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open Bluetooth connectivity in your phone, 
Open Bluetooth speaker and enable connectivity, 
Search speaker name in phone bluetooth settings, 
Choose the speaker name nd allow all the permission to connect the device, 
that's it. 
What according to you makes you a good candidate for customer service or technical support job? 	Learning and always available for work and customer support. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4