Subject: Fwd: Tech Support Candidate - Bhola Ram
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:11:05 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jan, 2021, at 11:21, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Bhola Ram 
E-mail 	[email-masked] 
Phone Number 	(+91) 9650113148 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL Technologies India Pvt Ltd 	Specialist 	30-04-2021 	43600 
Previous Employer 1 	Advanced Network Management India Pvt Ltd 	Consulting Engineers 	14-08-2020 	37333 
Previous Employer 2 	Inknowtech Services India Pvt Ltd 	Team Lead 	31-10-2018 	22768 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I shall check what kind of error it is. 
Is it error related to PC, network or website and then proceed with the troubleshooting steps accordingly. 
Ask the user, was it accessible earlier and when did he/she accessed it last. 
I shall see if network is accessible. 
Then if internal sites are accessible or not. 
If getting error only while accessing this site or if it is same with any other site as well. 
Once network is verified, clear the browser cache and check. That should resolve the issue at 95%. 
If not then access the website in other browsers and see if you're getting same error. (Sometimes it could be due to browser compatibility issue). 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings, 
turn on bluetooth for both the devices, 
search for new device on mobile, 
Select the device's name out of listed devices. 
Accept the pairing. 
Yiur device should be connected. 
What according to you makes you a good candidate for customer service or technical support job? 	To be a good candidate a person should have below skills: 
Listening skills, 
Should be empathetic, 
Should be polite, 
Customer first attitude. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5