Subject: Fwd: Tech Support Candidate - kalyan kumar Mylapalli
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 25 Jan 2021 04:08:56 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jan, 2021, at 20:57, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	kalyan kumar Mylapalli 
E-mail 	[email-masked] 
Phone Number 	(91) 8186039165 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Hyderabad 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
ITIL Service desk 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	Senior process associate 	0 	30000 
Previous Employer 1 	Genpact 	Process associate 		15000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly i will check my Internet connection, 
I will also check with the Browser compatibility and will try again after i delete browsing history, caches and cookies.also on Private tab or incogneto window. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly we need to enable the Bluetooth option on mobile phone to make sure it search for all Bluetooth device around it after finding that device name in the list we have to select it inorder to connect to the phone. 
What according to you makes you a good candidate for customer service or technical support job? 	Mostly to have the patience to listen entire issue the customer is facing and implement every step to resolve it, with all the tools the agent have. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5