Subject: Tech Support Candidate - Vivek Bhardwaj
From: Vivek Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 06:08:17 -0500

| | Tech Support Test

Name | Vivek Bhardwaj
E-mail | [email-masked]
Phone Number | (011) 8802624965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam village, near Dwarka sector 7
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sapient | Associate | 31 Oct 2017 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first check the error. Depending upon the error I'll proceed to resolve the issue. It might be a browser error or the website error. I'll first check the proxy settings if there is some. Then I'll check the internet settings and the firewall if that particular site is blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I'll turn on the speaker.
Turn on my phone's Bluetooth and try to find the device in the list of devices available around.
Then I'll pair it.
Then connect.

What according to you makes you a good candidate for customer service or technical support job? | I have good hands on experience in dealing clients and solving their day to day queries. I have worked over secure projects too. That gives me a lot more confidence in dealing with situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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