Subject: Tech Support Candidate - Ravinder Singh
From: Ravinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 05:44:55 -0500

| | Tech Support Test

Name | Ravinder Singh
E-mail | [email-masked]
Phone Number | (+91) 9910707990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec 16 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Garg Data Information Private Limited | IT Helpdesk | | 36500
Previous Employer 1 | Indian Express Limited | 4 Nov - 2018 | | 23000
Previous Employer 2 | HCL Infosystem Private Limited | 29 JAN - 2017 | | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It could be a mistake from your side while typing the wrong website address instead of the right one. You can look at the URL again and make sure you have typed the correct one.When you visit a website, cookies will be created and stored in a temporary folder on your computer or device. However, if the cookies are expired or corrupted, you might not be able to access the website, even it is available. The reason is that invalid cookies sometimes may create an infinite loop when you visit a particular site and prevent you from loading its content.To solve this problem, you can remove all cookies on your Google Chrome browser. To do so, just click on the Google Chrome menu icon, select “Settings”, click on the “Show advanced settings” option and then choose “Clear browsing data”.
A small window will pop up, allow you to choose what you want to remove. Just tick the checkbox called “Cookies and other site and plugin data” and then click on the “Clear browsing data” button.
You can also access this feature by copying and then paste the below code into the address bar of Google Chrome and then press Enter.If you are using the default DNS server from your ISP (Internet Service Provider), then sometimes, it could be the cause that leads.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that is it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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