Subject: Tech Support Candidate - NIKHIL SHARMA
From: NIKHIL SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 05:39:53 -0500

| | Tech Support Test

Name | NIKHIL SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9990055606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi, at Bhajanpura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAMSUNG | SALSE PRAMOER | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | when I see the troubleshoot in my web browser, then I checked my internet connection are good or not, then if internet connection is good, then I chack url is correct then refresh the browser page then page is open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Speaker connect with your phone via blutooth

1. Switch on speaker
2. Select Bluetooth mode
3. Switch on Bluetooth in your phone
4. Search devise in your phone
5. Shows the devise name tap on it.
6. Shown on your phone paird
(now your phone connected with speakers)

What according to you makes you a good candidate for customer service or technical support job? | I'm a good candidate for customer support becuse I'm also a customer I am easily understand what feel the customer when they call or connect with customer service. And I have experience to Handel customer problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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