Subject: Tech Support Candidate - Tanya SINGH
From: Tanya SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 04:27:09 -0500

| | Tech Support Test

Name | Tanya SINGH
E-mail | [email-masked]
Phone Number | (91) 8860117374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Csr | | 33000
Previous Employer 1 | Indiamart | Assistant manager | Oct 2019 | 30000
Previous Employer 2 | One touch solutions | Sr Tele representative | | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will clear our chache and cookies
We will click on the three dots on the top right hand side of the browser
Then we will click on settings
After that there will an option of clearing the history and clearing chache and cookies
We will.click.on the that option and will again restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will open the Bluetooth in computer and ain our phone also
After that will search for the device
Then after getting the device name we will pair them with another Bluetooth
After getting it paired your Bluetooth will get connected

What according to you makes you a good candidate for customer service or technical support job? | According to me a a candidate is good when he is able to understand the concern of the client and can easily resolve his query and make the customer statisfied with the services.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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