Subject: Tech Support Candidate - Arpit Upadhyay
From: Arpit Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 19:59:56 -0500

| | Tech Support Test

Name | Arpit Upadhyay
E-mail | [email-masked]
Phone Number | (78276) 12413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhajanpura
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
VoIP
HPE Switches

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | | 35k
Previous Employer 1 | Iqor India Pvt. Ltd | Senior Technician | | 30k
Previous Employer 2 | Ragan communications | Trainer | | 25k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. At first, I will inspect my internet connection  through the internet symbol at right hand bottom corner of my computer screen.
2. If my internet connectivity looks fine then I will isolate if I am facing error with this website only or for all websites.
3. If there's no internet connectivity then I will check for the physical connections or the wi-fi signals (basis on what sort of connection I am using).
4. On the basis of isolation of cause I will continue with my troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on the Bluetooth through settings of my Phone.
Secondly, I will check for my speaker in list of devices appeared.
If speaker is not listed there, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
Then I will tap on my speaker's option available in that list and it could ask for pair that speaker with your phone (if you're connecting it first time)
Once my speaker gets paired, it will be showing connected with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have 5+ years of experience in customer handling and I have dealt with international customers on different platforms.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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