Subject: Tech Support Candidate - Anish Kumar Bhaskar
From: Anish Kumar Bhaskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 08:56:16 -0500

| | Tech Support Test

Name | Anish Kumar Bhaskar
E-mail | [email-masked]
Phone Number | (+91) 8527401787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Private Limited | Senior Advisor | 05/07/2019 | 24500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will restart my device because, many basic problem can be resolved by restarting our device. This will clear all cache and cookies and force it to reload the site again. After that I will check my internet connection wheather it is working or not. Simply I open www.google.co.in and if its open that confirm me about my internet connectivity. Last I will check the website server that it down of all of us or for me only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First Swipe down the top of the screen.
2. Touch and hold bluetooth tab on screen.
3. Tap pair new device.
4. If unable to pair new device. Click on more and find new device.
5. Tap the name of the new bluetooth device which you want to pair with your device.
6. Last your device will connected

What according to you makes you a good candidate for customer service or technical support job? | My positive attitude towards customer and willingness to help customer and providing the correct resolution or information makes me good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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