Subject: Tech Support Candidate - Abhinav Mehrotra
From: Abhinav Mehrotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 05:35:01 -0500

| | Tech Support Test

Name | Abhinav Mehrotra
E-mail | [email-masked]
Phone Number | (91) 7428192173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon but able to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro infotech | Team Lead | Na | 25250
Previous Employer 1 | Team computer | Service desk l2 | 28 Feb 2019 | 18000
Previous Employer 2 | PC solution | Call desk engineer | July 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First understand the error code and check URL once...

If URL correct, try to delete cookies or history of that particular browser as well check in other browser if work.

Also try to open URL in open internet to check the functionality because sometime issue with domain network also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the bluetooth speaker
Also open mobile bluetooth function
Search new device if first time syncing else pair if already in pair list

If searching so click on bluetooth device id and pair the same.

What according to you makes you a good candidate for customer service or technical support job? | If I am confident and able to explore the solution on cases which not resolved with basic troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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