Subject: Tech Support Candidate - Gourav Bhandari
From: Gourav Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 02:44:42 -0500

| | Tech Support Test

Name | Gourav Bhandari
E-mail | [email-masked]
Phone Number | (91) 9667304424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Android mobiles

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ienergizer | junior engineer | currently working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the internet connection of my computer.
Then I will check by browsing other website on the same browser if other website throws the same error then issue may related with the browser.
If other website does not throw the same error I will contact with the website support team whether they have any server issue at the same time.
I will reset the browser settings and clear the browser data or cache.
If issue persist I will reinstall the browser and run website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Enable the mobile Bluetooth feature from the notification panel.

2- Press the multifunction key on Bluetooth speaker continuously for 7 Seconds while mobile phone is searching nearby Bluetooth device.

Bluetooth speaker will work after following these given steps.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good communication skills, excellent problem solving and analytical skills are must required to be a good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |