Subject: Tech Support Candidate - Varun Pachauri
From: Varun Pachauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 02:01:39 -0500

Tech Support
Test

Name

Varun
Pachauri

E-mail

[email-masked]

Phone Number

(+91) 9682353035

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 52 Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ECIL

IT ADMIN

Present

21590

Previous
Employer 1

Meilluler infotech

Network executive

Oct 17

15000

Previous Employer 2

ITI LIMITED

Network
engineer

Aug 16

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I will check my internet connection.

2. If internet connection is healthy then I will go for check what type of error
in opening website.

3. I will do accordingly

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.first ON
BLUETOOTH SPEAKER

2. SEARCH BLUETOOTH ON MY PHONE

3. When Bluetooth speaker is showing on my phone

I will pair the device with phone

4. Then I will go for connect device and wait till connected shown on my phone
screen .

What according to you makes you a good candidate
for customer service or technical support job?

Supportive nature to customer

Patience is my key to rectify the problem

On a scale of 1 - 5
please rate your fluency in spoken English

4