Subject: Tech Support Candidate - Suraj batham Om prakash batham
From: Suraj batham Om prakash batham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 15:28:19 -0500

| | Tech Support Test

Name | Suraj batham Om prakash batham
E-mail | [email-masked]
Phone Number | (+91) 8299118390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | PNB METLIFE INDIA PVT LTD | ARM | 18-jun-2020 | 25k
Previous Employer 2 | Sbi cards | Team leader | 20-Fab-2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i Restart My Device. Many basic problems can be solved simply by restarting my device. ...
2 -Make Sure the Internet Connection Works. Open my browser. ...
3 -Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site i trying to access is down for everyone, or i.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If i don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you i to pair with my device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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