Subject: Tech Support Candidate - Anup Mohadure
From: Anup Mohadure <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 11:16:20 -0500

| | Tech Support Test

Name | Anup Mohadure
E-mail | [email-masked]
Phone Number | (91) 9766579929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hometown Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone shared services india | Sr customer relation executive | 1 sept 2020 | 36000
Previous Employer 1 | Ttec india pvt ltd | Process specialists | 1 feb 2020 | 28700
Previous Employer 2 | Equitas bank | Asst. Manager | 30 aug 2017 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I will try to check internet and browser settings. First basic thing is to check cache and cookies which is most common reason and may show tends to have error opening any sites.

Then, if there is any pop up which shows blocking then will remove it.

Step 2. I will check other option which are related to internet as a very basic checklist, you need to check the IP settings and all Or if site has been mistakenly blocked by us

Step 3. One can simply try to reload page or you can say refresh it.

Step 4. One can also restart the browser and try to open the website

Step 5. You can also try to open same website on different browser and see if it's working. If it's working then you can simply update your previous browser and make it enabled properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start both the devices ( Bluetooth devices should be paired properly)

Note: you can simply pair your device with bluetooth speaker by enabling discoverable option and get it done. There will be few small steps like PIN marching and all, just need to follow on screen instructions likewise

2. After enabling the bluetooth on both the devices, Connect it. Make sure your devices are paired properly.

What according to you makes you a good candidate for customer service or technical support job?

Since last 5 years I have been dealing with different people's in the market in different domain and I found it very fascinating over the time that every person has their own mind set while we pitch something, negotiate or try to resolve their query..this seems to be real hard to convince people around the globe as they have different cultures and ethics..so I found it very enthusiastic to deal with such situations and help such people around the globe like US, UK, Russia, Italy,france and last but nit the list our own country india...

So, it's kind of my passion and as I am talkative and good listener (combinations works good when you are in customer relation industry) makes me good candidature for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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