Subject: French Language Test - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 11:04:16 -0500

| | Foreign Language Screening Test

Name | MARCUS MANEBAYE    /  (110014) 9667027348    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer,

thank you for contacting the customer service department of Babyshop, we apologize for any inconvenience caused by our services.

we read and understood your complaint, we will leave a clear note on it and forward it to the relevant department for them to work on it. Rest assure that they will get back to you as soon as possible, on phone or email, with a favorable solution.

once more thank you for contacting the customer service department of Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer,

thank you for contacting the customer service department of Babyshop, we apologize for any inconvenience caused by our services.

we read and understood your complaint, we will leave a clear note on it and forward it to the relevant department for them to work on it. Rest assure that they will get back to you as soon as possible, on phone or email, with a favorable solution.

once more thank you for contacting the customer service department of Babyshop.

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