Subject: Tech Support Candidate - Vivek Singh
From: Vivek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 08:35:26 -0500

| | Tech Support Test

Name | Vivek Singh
E-mail | [email-masked]
Phone Number | (+91) 7906215025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | Technical support Engineer | 30 | 19000
Previous Employer 1 | Coforge | Technical support Engineer | 30 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connection,
Second I will look for my browser settings or I will try in another browser.
If all this don't work , I will restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings go to wireless connection after that click on bluetooth button.

What according to you makes you a good candidate for customer service or technical support job? | I'm good in my work, I love to help people make them happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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