Subject: Tech Support Candidate - Warisha Khan
From: Warisha Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 07:35:21 -0500

| | Tech Support Test

Name | Warisha Khan
E-mail | [email-masked]
Phone Number | (+91) 9670560887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec-18 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Quality Analyst | 28/02/2021 | 13000
Previous Employer 1 | Cryviva Biotech Pvt Ltd | Sr. Customer representative | 20/02/2017 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check internet connection, speed then i will check the browser settings. I will clear the cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings-Tap bluetooth option-turn on BT-select your device from the list of available devices that appeared.

If your device not listed, press the button on your speaker to make it discoverable, then it will start to appear on your mobile. Pair it to mobile and you will be connected.

What according to you makes you a good candidate for customer service or technical support job?

For customer support- I am a good listener, proactive with positive attitude, able to communicate clearly.

Technical support-Good Grasping power and keen to learn, Goal oriented and focused.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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