Subject: Tech Support Candidate - Abhishek Kumar Sharma
From: Abhishek Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 07:09:55 -0500

| | Tech Support Test

Name | Abhishek Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 8743893433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Old Kondli in Mayur Vihar Phase 3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Limited | Senior Customer Support Associate | 5th January 2021 | 17000
Previous Employer 1 | TV18 Home Shopping Network Limited | Tele Sales Executive | March 2018 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will restart my device because many basic problems can be solved simply by restarting our device then clears caches, and forces the device to re-load the program or web page may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in google.com, then push Enter.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search again Make sure search results load properly.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

Please list the steps to connect a Bluetooth speaker to your mobile phone. | .

What according to you makes you a good candidate for customer service or technical support job?

For Customer Service or technical support job we should know about customer's real time problems which can provide timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
And other way for technical profile we should know about almost all technical terms in related to hardware, networking and software tools probably.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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