Subject: Tech Support Candidate - Manav Dhiman
From: Manav Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 05:52:00 -0500

| | Tech Support Test

Name | Manav Dhiman
E-mail | [email-masked]
Phone Number | (201301) 8077120913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Software support, gaming and antivirus support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trust fins | Team leader | Working | 27000
Previous Employer 1 | Absat technology | Chat support executive | Sep 2020 | 27000
Previous Employer 2 | Ienerziger | Chat support | July 2017 | 23000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can perform many task to check the problem Open a new tab and check to see if you can load another website like google.com
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft EdgeSafariGoogle Chrome, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers if only your browser is facing this issue then you need to clear cookies and history of the browser.
After that we can check the internet connection
To check your connection settings in Firefox:

Click the menu button  New Fx Menu  Fx57Menu and select Options.Preferences.
In the General panel, go down to the Network ProxyNetwork Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Close the about:preferences page. Any changes you've made will automatically be saved.A plugin has crashed - This means that a plugin which is being used to display content on the current page has unexpectedly quit. See Send plugin crash reports to help Mozilla improve Firefox for more information.
Malicious website errors - If you see a "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills and also Well Dress, given proper to the point  answer, always work positive, time management, flexible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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