Subject: Tech Support Candidate - Santi Khongwar
From: Santi Khongwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 02:22:41 -0500

| | Tech Support Test

Name | Santi Khongwar
E-mail | [email-masked]
Phone Number | (+91) 9582255228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam Village, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel | Tech. Support | 20/Aug/20 | 35000
Previous Employer 1 | Sr. Terence | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Checking if I can open the other news website.
2. Open the website using another web browser.
3. Open the website via mobile phone.
4. Clear all the cache or history stored on the web browser.
5. Temporarily turn off the anti-virus or firewall and checking that the website is  not blocked.
6. Search the error message via Google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch "ON" the Bluetooth device on both the speaker and mobile phone.
2. Search the device name.
3. Click on the device name.
4. Enter the Pin/Code number.

What according to you makes you a good candidate for customer service or technical support job?

1. Customer service or Technical support should be a good listener.
2. Understand what the client is trying to convey and probing to be on the same page.
3. Should be patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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