Subject: Content Writer Candidate - Jassimrat Kaur
From: Jassimrat Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 01:52:29 -0500

| | Content Writer Test

Name | Jassimrat Kaur
E-mail | [email-masked]
Phone Number | (91) 9616431720
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | n/a | | |
Previous Employer 1 | Chegg india | SME | 1-12-2020 | 25,000
Previous Employer 2 | n/a | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media is a great tool when it comes to handling customer service.  There are many ways to use social media for customer service, such as including hashtags and strategically setting up a separate handle for customer service support.
Social media is an essential tool for marketing for modern businesses; it also elevates companies' customer service. Social media needs to be managed well because if this is not done, it can damage the customer's social media presence by adversely affecting the brand name and has a good potential to drive future clients away.
When a certain customer approaches companies that handle social media for them, it is quintessential to pay attention to them. So many customers already communicate through social media; businesses of all sort should invest in building out their social customer care efforts. If the company solves issues over social media quick enough, it helps in creating a loyal customer base.
Following are the ways by which social media  can be used for customer care:
1) Build authentic customer  relationships-
A company can use  Facebook or Twitter accounts  to build real relationships with customers by engaging in conversations.
2) Use hashtags strategically-
Hashtags help keep everything organised and easy to navigate, especially on platforms like Instagram and Twitter. One can add more information and curate content to the hashtags as well.
3)Be responsive-
It is vital to pay close attention to a customer  and let them know that you are listening. A lack of attentiveness contributes to a poor response, which reflects negatively on your brand. After all, when  your brand replies to an individual user, it's not just your followers who can see it.
4)Focus on creating a customer advocate base.
5)Take public conversations private.
Hence, it is of great use in today's world to help customers through social media. Customer service policies need to be developed well to ensure  that all the employees are on the same page while addressing dissatisfied customers.
Furthermore, social tools such as messaging apps, live chat, chat-bots and tracking systems- can aid a company's social customer service efforts.

Please share links to blogs written by you

https://www.mirakee.com/_jassi_ on Mirakee.
waytoomanyfeelsdotblog.wordpress.com on Wordpress.

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